Giving customers an experience that enables them to communicate on any channel anywhere, any time. Self-service is a focus, as is human empathy to deliver superior employee and customer experiences and ultimately outcomes.
The mechanics of achieving this ‘perfect state’ are often complex and require innovative design, integrations and managed service support to meet a client’s specific needs.
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Interacting with customers has never been more important, but it’s also never been so complex. Organisations can manage multiple channels of communications and capture all customer interactions through a single integrated contact centre platform
Giving employees one intuitive platform to work flexibly from anywhere and customers and citizens multiple ways to connect. This is important for driving customer satisfaction, and retaining and attracting employees
We will also help you manage and develop your CX operations – helping your people deliver the best possible service and using the data from each customer interaction to give you insights that help you improve your service, your products and your overall experience.
You choose the contact centre and UC applications you need, and then we host and manage them. We’ll handle the technology, integration, support and updates; you simply focus on keeping your customers happy.
Maintel Software is a growing and increasingly important part of Maintel. It is a Microsoft Gold ISV Partner, a member of the Avaya DevConnect programme and part of the Mitel Solutions Alliance.
Our expert team is readily available to help with any questions you may have.
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