How we deliver – Horizon Contact.
Horizon Contact is a Cloud-based customer engagement “CCaaS” platform that simplifies and enhances your Customer Experience Journey. Horizon Contact provides an easy to use, self-service feature set, for small to medium businesses, at a price point they can afford.
What issues are you encountering within your business?
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Overview
Horizon Contact offers a rich customer experience for multiple channels of interaction with your external and/or internal customers, across voice, email and webchat. It supports the WebRTC technology now commonly available within all mainstream web browsers, to deliver all of these interaction types to your agents without the need for deploying and managing local software clients. This allows users to work from anywhere, on any device, with only the need to access a supported browser and an Internet connection.
Omnichannel Experience
Horizon Contact provides a consistent, quality Omnichannel solution. The interface gives agents a master view of customer communication across all channels, for a seamless experience. Supports inbound and outbound voice channels, web chat and email, enabling a highly personalised customer experience.
Improved customer service
Getting it right first time, with easy to create complex interaction flows, dynamic skills-based routing and Interactive Voice Response (IVR) self-service options, Horizon Contact allows you to connect your customers to the most appropriate person faster, improving first contact resolution and delivering an enhanced level of customer care.
Transforming customer relationships
Horizon Contact comes complete with a comprehensive reporting interface that enables multiple reports to be created across all channels, which can be viewed within the Horizon Contact portal. Reports can also be scheduled and delivered to managers as and when they need them.
Quick, secure and scalable deployment
With Horizon Contact, there are no financing costs, no major hardware to purchase and no software to roll out. Horizon Contact is scalable from 2 – 500 seats, licences can be added at any time, as and when your business grows.
Maintel can deliver a deeper
experience with Horizon Contact
Maintel and Horizon Contact allows customers to unify, personalise and humanise the Customer Experience Journey. It combines the expertise of Gamma Horizon and a service provider that knows how to design and manage a platform that will integrate into an organisation’s existing environment.
30 years of tried & tested managed service heritage means you’re working with a partner who is as skilled in your heritage systems as they are in modern vital digital communication solutions, ensuring a smooth and risk-free migration, harmony between the old and the new and a safe pair of hands managing and evolving your Customer Experience Journey.