Why
Maintel?
Our pedigree is unparalleled as a Managed Service Provider of vital digital communications. Learn more about the history we’re so proud of, our brand-rich portfolio of existing clients and our focused range of specialist capabilities.
What issues are you encountering within your business?
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What Maintel does
Maintel is all about its customers, helping them to operate at the highest level possible. Maintel does this by designing, implementing, innovating and managing their vital communication solutions.
Through relationships with world-leading technology partners, combined with the power of our Platforms and our own Software and DevOps innovation, Maintel can provide a scalable, secure solution that’s the perfect fit for each customer across our three focus technology pillars; Unified Communications & Collaboration, Customer Experience and Security & Connectivity.
Maintel is focussed on delivering the best custom-fit solutions, designed at a personalised level to align to each individual customer’s strategy and desired outcomes. This is all made possible through a software/hardware vendor and carrier agnostic approach, meaning we are not tied to push you towards something that doesn’t fit, just because it is offered by a preferred partner.
Maintel’s Managed Service Heritage
We have been consistently present in the industry for over 30-years (Est. 1991), sustainably building in strength, capabilities, platforms and intellectual property that combine to make Maintel stand out from the crowd. The Maintel journey has seen us mature into a trusted partner for many highly recognised brands, who entrust the delivery and management of their vital digital communications to us. These include the delivery of critical national infrastructure (underpinning national healthcare, government, education, financial and critical utility organisations), as well as helping drive our private sector economy by enabling key markets such as retail to grow their businesses and maximise their impact on the UK’s GDP.
In the digital communications space, first impressions matter, but lasting impressions are everything. At Maintel, we need to convince you of our skills, and make you believe in our ability to execute against your vision for taking your business forward. Once we have established that initial privilege, then Maintel strive to maintain a high level of respect and integrity in all our interactions with our customers, our colleagues and our business partners. We want all our relationships to last, and to be rewarding to everyone involved.
The Power of Our Platforms
Maintel do so much more than resell other companies’ software and hardware. Our powerful Platforms allow us to combine those third-party elements, with our own Software and DevOps automation and deploy and manage them in a way that is swift, repeatable, scalable, highly resilient and most importantly secure.
What is a Platform to Maintel? To us, a platform is a combination of an organisation’s own intellectual property with third party infrastructure and software technology, governance and processes, upon which other applications, processes or technologies are developed and deployed.
So what Platforms do Maintel have?
The Maintel Infrastructure Platform: A highly resilient, highly secure and carrier grade core network, multi-cloud compute and SIP Trunking platform.
The Maintel Orchestration Platform: A suite of automation, monitoring and management systems, presented to our customers though our unique Maintel Portal.
The Maintel Application Platform: An industry leading application and middleware platform, anchored within the AWS public cloud, that enables Maintel to deliver our own apps and middleware “as a service”.
The Platforms each provide a myriad of capabilities that, when combined, enable us to deliver a unique suite of Managed Service products, which take away the headache of designing, deploying and managing vital digital communication solutions from our customers, freeing them up to focus on their own business innovations that will in turn make them stand out from the crown in their own industries.
Visibility and Analytics
We provide our customers and our internal teams with the digital tools they need to keep them in the driving seat.
Our unique Maintel Portal was developed from the ground up by our amazing R&D team and continues to go from strength to strength. More than just a “support portal”, the Maintel Portal also expands to cover our customers’ entire Maintel world. From visibility of quotation and project progress, through detailed visibility of service status and any issues currently in play, visibility of upcoming planned maintenance activities and rich analytics around service usage. Oh, and it also lets you manage and analyse your support tickets of course!
Our operational teams aren’t left out either. Our Context Portal, also developed from the ground up by our intrepid R&D innovators, provides a one-stop shop to manage our customer inventories, drive our deployment and management automation stack and our access our automated project tracking application.
Automation, Integration and Apps
Delivered from the Maintel Application Platform, controlled by the Maintel Orchestration Platform and brought to life by our innovative in-house R&D and Professional Services teams, our suite of automation capabilities, deep application integration middleware and innovative apps compliment & augment our core suite of Managed Service products.
Maintel have a rich development capability, which has specialised in the augmentation of communication solutions for over 20 years. This skill resides in both in our core R&D team, for fully productised applications, and in our Professional Services “Customer Experience” practice, where bespoke or customised integrations and applications are frequently developed for our Managed Service customers. Maintel’s development and quality assurance teams are well versed in both traditional, microservice and serverless architectures and can deliver these from our own multi-cloud Maintel Infrastructure Platform, which combines our own private cloud infrastructure with Amazon Web Services (AWS).
Maintel Cares
Everyone at Maintel understands that our conduct reflects on the entire company. We always try to recognise and remedy our faults. We’re guided by the highest ethical standards, make the best decisions possible, but are also open to feedback.
Our people are the foundation of our success. They must have the courage and resourcefulness to spark change and to create better outcomes for our customers. The long tenures of many of our team members mean our customers can expect stability and familiarity of relationships. This longevity of service, combined with the new talent we augment it with, mean that Maintel has a cumulative hive mind that is the envy of the industry – deep-seated skills are interwoven through the Maintel fabric.
Yes, we actually care about our clients – that their operations run smoothly, efficiently and successfully and that their users and customers are happy. We make it our mission to help customers achieve their goals, attentive to whatever stage they are at on their digital transformation journey.
We make the tough calls and own the outcomes, accepting full accountability for our actions and trying to understand their potential impact on colleagues, the business and our customers.
Is Maintel good at what it does
Well… we truly believe that we are, but it isn’t just us that thinks so. Maintel has been recognised consistently by industry bodies for performance and inclusion. Then there are the technology vendors that we partner with and value so much. We have a raft of partner-specific certifications, but have also been presented with many partner awards.
We are widely vendor-accredited, with certifications of competencies in various vendor’s technologies crowding our collective desk. Please visit our Technology Partners page to see how well-decorated we are by our strategic partners.
Then there’s the certainty that we can deliver with quality, security and business continuity through a heavy collection of ISO recognition and a social and environmental consciousness.
