Customer
Experience.
CX Excellence through Innovative Managed Services – Unlocking seamless communication across diverse channels, anytime, anywhere – that’s the promise of CX Smarter by Design.
What issues are you encountering within your business?
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Elevating Personalisation
Empower your interactions with personalised precision. Leveraging data, we construct individualised customer profiles, fostering informed decision-making and empathetic responses that resonate.
Agile Agent Empowerment
Grant your agents unprecedented agility. A unified contact centre platform empowers seamless channel switching, providing instant access to vital data, fostering collaborative work dynamics, irrespective of location.
Accelerated Automation
Navigate service disruptions and training bottlenecks with operational self-service automation. Scale services effortlessly during peak periods without the need for additional hardware investments.
Simplified Cost Efficiency
Unlock cost savings and operational simplicity. Self-service channels liberate agents to tackle intricate issues, while real-time collaboration enhances visibility into co-worker availability and skill sets.
Why Choose Us
At Maintel, we redefine the Customer Experience Journey with top-notch cloud-based contact centre solutions that unify, personalise, and humanise interactions. Our expertise combines leading CX vendors’ capabilities with a service provider that excels in designing and managing platforms seamlessly integrating into your existing environment.
Partnering with the
worlds best vendors
How we deliver
Genesys Cloud
Designed to manage change in a secure, reliable and scalable way, its cloud-native architecture delivers the latest developments in cloud technologies, continuously deployed.
Avaya Experience Platform (AXP)
Customer experience needs to feel connected and personalized, every time. Getting it right matters more than ever before.
Horizon Contact
Horizon Contact is a Cloud-based customer engagement “CCaaS” platform that simplifies and enhances your Customer Experience Journey.
