How we deliver – Avaya Experience Platform (AXP).
Customer experience needs to feel connected and personalized, every time. Getting it right matters more than ever before.
What issues are you encountering within your business?
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Maximize Employee and Team Performance
With Avaya Experience Platform, you can make the cloud contact experience effortless for your customers and your employees. Running on Microsoft Azure, the cloud-powered solution works across voice and digital channels to connect all touchpoints throughout the customer journey.
Provides advanced productivity desktop tools to improve the performance of employees. Get ahead of every interaction by predicting needs and proactively engaging customers with journey intelligence. Connecting all touchpoints throughout the customer journey—from voice, email, chat, social and more.
We have a blog that delves further into the value of providing your team with the right tools – Improving support for Customer Service Employees: Enhancing the Agent Experience.
Extend capacity to support remote offices and work-at-home employees without compromise and rest easy with worry-free deployment
Access all capabilities with no additional hardware or software; get new features as they become available.
Layered innovation enables you to make the most of everything AXP has to offer, and fast, without sacrificing what you have already.
Maintel and Avaya Experience Platform smarter by design
AXP unifies, personalises and humanises customer experiences with a single cloud-based platform. Maintel consults and designs the solution as part of a customer’s digital transformation and customer experience strategy.
Maintel integrates the platform with the customer’s application ecosystem and runs and develops the service as the organisation evolves.
Dig deeper with our blog post that focuses on Unlocking the True Potential of Contact Centre as a Service (CCaaS).