Maintel announces new alliance with Datatrack to help enhance call management, reporting and analytics across their Unified Communications and Contact Centre technology solutions and services

 

 

 

 

 

November 2023

by Maintel

UK October 2023: Maintel, the pioneering cloud and managed services company, is excited to announce a new alliance with Datatrack, a leading Contact Centre and Unified Communications analytics provider.

Communication services hold an enormous amount of hidden insights into the health and performance of an organisation, giving a picture of employee wellbeing, departmental performance, customer experience, compliance and more!

By visualising how these services are being consumed through curated dashboards and reporting, integrated with Maintel’s market leading ICON Portal, users will now be able to better unlock these insights, turning it into meaningful outcomes that are more accessible to a wider set of stakeholders. The analytics can then help customers:

Phil Smith Group CEO Datatrack commented: “For years, we’ve been at the forefront of harnessing data to solve business challenges, and our partnership with Maintel takes this a notch higher. Together, we’re committed to not just offering data, but delivering actionable insights that will be pivotal in driving digital transformations across various domains, from Unified Communications and Customer Journey Analytics to Digital Experience Monitoring and more. It’s about making data work harder and smarter for our customers.”

Yogesh Patel, Chief Growth Officer, Maintel said: “The importance of data-driven decision making is now a top priority for an organisation’s leaders and it’s clear that the ability to glean meaningful insights from volumes of data is no longer a competitive advantage but a core requirement for making real-time decisions.

Bringing data together from siloed platforms made Datatrack stand out from the crowd and key to why we made the investment and chose them as our partner for UC Analytics.”ENDS

About Maintel

Maintel has a proud tradition of providing managed cloud communication, connectivity. We’ve helped hundreds of businesses and organisations to address the growing need for digital transformation.

Founded in 1991, Maintel has a proven track record of delivering communications solutions and services to both the private and public sector. In that time, the company has gained the expertise to solve the challenges associated with digital initiatives, and its managed services approach ensures clients realise the full value of their technology.

This is achieved by specialising in three key pillars of digital transformation: making organisations more effective, efficient, and collaborative with digital workplace solutions; allowing organisations to acquire, develop, and retain more business by using technology to create more meaningful customer experiences through outstanding service; ensuring organisations’ employees, customers, and partners always have seamless access to their data and applications through reliable, secure connectivity.

Ongoing growth of Maintel’s cloud and managed services offerings continues to allow the company to keep supporting the increasing demands of the market.

Please visit www.maintel.co.uk for more information.

About Datatrack

Datatrack is a Maintel strategic partner in all aspects of reporting and analytics for UC and Contact Centre. By blending innovative software solutions and expert services, we enable users to uncover, access and visualise valuable business information in real-time. We help users to transform communications data into actionable insight through our customised services.

Datatrack has always believed in the transformative power of data. For over 40 years, we’ve combined technology with deep data insights to address the multifaceted challenges businesses face through harnessing together the power of people, process and technology.

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